Cancellation policy

Thank you for shopping at Gaxhome. If you need to cancel your order, we are happy to assist you. Please review the terms and conditions of our cancellation policy below:

1. Order cancellation

You can cancel your order within 24 hours of placing it. To request a cancellation, please contact us at designbyartist.co as soon as possible with your order number.

If your order has not been processed or shipped, we will cancel it and issue a full refund to your original payment method.

Once your order has been shipped, we are unable to cancel it. However, you can initiate a return by following our Return & Refund Policy once you receive your order. Please refer to our Refund & Refund Policy for details on how to return an item.

2. Non-cancelable items

Some products may be non-cancelable due to their nature (e.g., customized or perishable items). Please check the product page for specific details regarding cancellation eligibility.

4. Cancellation fees

In some cases, we may charge a cancellation fee if the order has already been processed or prepared for shipment. Any cancellation fee will be communicated at the time of your cancellation request.

5. Contact us

If you have any questions or need assistance with canceling your order, please don’t hesitate to reach out: